Concierge Services: The Smart Way to Support Employee Wellbeing

Why Concierge Services Are Becoming Essential for Employee Wellbeing

Stress, burnout, and work-life balance are top of mind for UK employees and employers alike. With mental health challenges costing businesses an average of £2,646 per employee each year, it’s clear that supporting wellbeing isn’t just nice to have-it’s essential. That’s why concierge services are quickly becoming a must-have benefit in workplaces across the UK.

The Wellbeing Challenge Today

Nearly 9 in 10 UK employees say they’re under high or extreme pressure at work. Burnout is a major cause of sickness absence and low engagement, especially among younger workers who often find it hard to talk openly about stress. The impact on productivity, absenteeism, and staff turnover is significant-and costly.

What Are Concierge Services?

Concierge services are designed to make life easier for employees by helping with everyday tasks-from booking appointments and managing errands to organising home repairs or travel. Available both on-site and digitally, these services offer flexible support whenever and wherever employees need it, including 24/7 access for remote and hybrid teams.

Why Are Businesses Investing?

Flexible Support for Real Life: Concierge services help employees save time and reduce stress by taking care of the little things that can pile up. This support helps create better work-life balance, especially when work and home life often blur together.

Measurable Impact: These services don’t just feel good-they deliver real results. Companies can track improvements in productivity, reduced absenteeism, and higher employee satisfaction.

Inclusive and Accessible: Once seen as a perk for senior staff, concierge services are now offered to everyone, helping build a culture of support across the whole organisation.

Attract and Retain Talent: With wellbeing a top priority for workers, offering practical benefits like concierge services helps businesses stand out and keep their best people.

Real Results from Real Companies

For example, AstraZeneca’s UK team uses a digital concierge platform that’s available 24/7. Employees report saving time, feeling less stressed, and appreciating the convenience and support the service provides.

The Bottom Line

Supporting employee wellbeing is no longer optional-it’s a business imperative. Concierge services offer a simple, effective way to help your people manage their busy lives, reduce stress, and stay engaged.

In 2025, concierge services aren’t just a nice-to-have-they’re a smart investment in your team’s health, happiness, and productivity.